The Connor Group was founded in 1991 with one investor and $400,000 to purchase 680 apartment units (three properties) in Dayton, Ohio. Within five years it grew to 14 properties worth more than $100 million. It now has more than $1.5 billion in assets and has grown to include 50 properties in eight markets.
Although we’ve grown considerably and continue to post record-setting earnings, we’ve never lost sight of what operational excellence means to us. This is a service industry; and quality customer service is the foundation to our success.
In 1995, we became the first apartment operator to hire Gallup to design a scientific Customer Satisfaction Survey. This survey is administered semi-annually by an outside agency to help increase customer satisfaction.